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常見問題

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{"ops":[{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"1."},{"attributes":{"background":"white","color":"#373f50","bold":true},"insert":"如何加入會員?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#4b566b"},"insert":"點選畫面右上方「註冊」,填寫完資料且至信箱點選 "},{"attributes":{"background":"white","color":"#0066cc","bold":true},"insert":"驗證連結"},{"attributes":{"background":"white","color":"#4b566b","size":"large","bold":true},"insert":" "},{"attributes":{"background":"white","color":"#4b566b"},"insert":"就完成囉!"},{"insert":"\n"},{"attributes":{"background":"white","color":"#4b566b"},"insert":"完成註冊就可以到優惠券領取 "},{"attributes":{"background":"white","color":"#f06666","bold":true},"insert":"註冊禮50元"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#373f50","bold":true},"insert":"2.我收不到會員驗證信,怎麼辦?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#f06666"},"insert":"請留意您的"},{"attributes":{"background":"white","color":"#f06666","bold":true},"insert":"垃圾信件"},{"attributes":{"background":"white","color":"#f06666"},"insert":"中"},{"attributes":{"background":"white","color":"#4b566b"},"insert":",是否有來自"},{"attributes":{"background":"white","color":"#f06666","bold":true},"insert":"\"tienlystore168\""},{"attributes":{"background":"white","color":"#4b566b"},"insert":"的驗證信件,請您將此帳戶回報為非垃圾信件,這樣以後才收得到重要信件喔!"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"3.我要"},{"attributes":{"background":"white","color":"#373f50","bold":true},"insert":"如何修改會員資料及密碼?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#4b566b"},"insert":"請點選畫面右上角「我的帳戶」,點選「維護聯繫資料」及「變更密碼」,可以修改相關基本資料及密碼。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"4."},{"attributes":{"background":"white","color":"#373f50","bold":true},"insert":"忘記密碼"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#4b566b"},"insert":"若忘記密碼,請到「登入」頁面,點選「忘記密碼」,再輸入您註冊的電子信箱,系統會將密碼通知寄至您預設的電子信箱,請收取信件並點擊內文中重設密碼連結,就可以進行密碼設定了!"},{"insert":"\n\n"}]}

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{"ops":[{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"1.七天鑑賞期"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"根據消費者保護法之規定,天利商城提供您享有商品到貨的七日鑑賞期權益,是由消費者完成簽收取件開始算起至第七天止(如您的收件地址有管理員代收,則以代收的當日起算,請務必留意送件通知),為七日鑑賞期限。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"注意事項:"},{"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆「鑑賞期」期並非「試用期」,請留意,您所退回的商品必須回復原狀(須回復至商品到貨時的原始狀態)並且保持完整包裝(包括商品本體、配件、贈品、保證書、原廠包裝及所有附隨文件或資料的完整性),切勿缺漏任何配件或損毀原廠外盒。"},{"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆一旦破壞了產品的完整性,讓業者無法重新包裝再出售,業者保有拒絕退換貨的權利"},{"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆原廠外盒及原廠包裝都屬於商品的一部分,若有遺失、毀損或缺件,可能影響您退貨的權益,將由商品價值扣除商品價值之10%-50%,作為回復原狀所必要的整新費用。"},{"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆退回商品時,請以本公司寄送商品給您時所使用的外包裝紙箱,原封包裝,切勿任由宅配單直接黏貼在商品原廠外盒上或書寫文字。"},{"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆"},{"attributes":{"background":"#ffff00","color":"#f06666","bold":true},"insert":"退款需扣除手續費20元,以及來回之運費"},{"attributes":{"background":"#ffff00","color":"#555555"},"insert":","},{"attributes":{"background":"#ffff00","color":"#f06666","bold":true},"insert":"請買家下標前三思,以免造成不必要的浪費"},{"attributes":{"background":"#ffff00","color":"#555555"},"insert":"。"},{"attributes":{"header":3},"insert":"\n"},{"insert":"\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"2.不適用七天鑑賞期商品"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆"},{"attributes":{"background":"white","color":"#666666"},"insert":"一經拆封使用,恕無法退貨。"},{"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆預購商品為客製化訂單,不接受因瑕疵/商品損壞以外之個人因素退貨,如:不喜歡/與想像中不符/經濟短缺/尺寸不符等,皆不受理。"},{"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆工具顏料耗材,售出後概不退換,下單時請您特別留意。"},{"insert":"\n\n"}]}

{"ops":[{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"1.我要如何預購新品?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"進入「首頁」點選「"},{"attributes":{"bold":true,"background":"white","color":"#0066cc","link":"https://tienly.azurewebsites.net/Home/GoodsList?label=%E9%A0%90%E8%B3%BC%E5%B0%88%E5%8D%80"},"insert":"預購專區"},{"attributes":{"background":"white","color":"#555555"},"insert":"」,點選您所要預購的商品即可!"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"2. 預購商品會收取訂金嗎?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"大部分商品不會向您收取訂金,若是需收取訂金會在商品頁面標示訂金金額。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"3.預購商品到貨會收到通知嗎?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"◆我們會以Email通知您取貨,請您 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"},{"attributes":{"size":"large","background":"#ffff00","color":"#f06666","bold":true},"insert":"Email"},{"attributes":{"background":"white","color":"#555555"},"insert":",若是以Email聯絡不到您將會以"},{"attributes":{"bold":true,"background":"white","color":"#0066cc","link":"https://line.me/ti/p/@tienly"},"insert":"官方LINE帳號"},{"attributes":{"background":"white","color":"#555555"},"insert":"通知您取貨。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"4.預購商品何時會到貨?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"商品頁面會顯示該商品的到貨月份,實際到貨日期"},{"attributes":{"background":"white","color":"#555555","size":"large"},"insert":" "},{"attributes":{"size":"large","background":"#ffff00","color":"#555555","bold":true},"insert":"以臉書粉絲團公告"},{"attributes":{"size":"large","color":"#555555"},"insert":" "},{"attributes":{"color":"#555555","background":"white"},"insert":"為主,若是船期延後到貨恕不另行通知,基本上台灣上市日期都不會跟日本同步。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"5.如何知道我預購了什麼商品?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"點選畫面右上角「我的帳戶」,進入「預購清單」即可檢視您所有預購的產品。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"6.預購商品都能在第一時間拿到嗎?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"須視情況而定,若是遇到砍量之情況,會按照預購順序進行通知,未分配到數量之預購者須等下批到貨會再進行通知。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"7.若是在期限內本人無法領取,可以請親朋好友代領嗎?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"可以,但是請本人透過"},{"attributes":{"bold":true,"background":"white","color":"#0066cc","link":"https://line.me/ti/p/@tienly"},"insert":"官方LINE帳號"},{"attributes":{"background":"white","color":"#555555"},"insert":"告知我們,才允許代領貨。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"8.可以取消預購商品嗎?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"要取消預購商品,請聯繫"},{"attributes":{"bold":true,"background":"white","color":"#0066cc","link":"https://line.me/ti/p/@tienly"},"insert":"官方LINE帳號"},{"attributes":{"background":"white","color":"#555555"},"insert":",提醒您"},{"attributes":{"background":"#ffff00","color":"#555555"},"insert":"半年內惡意棄單"},{"attributes":{"background":"#ffff00","color":"#555555","bold":true},"insert":"兩次(含)以上"},{"attributes":{"background":"white","color":"#555555"},"insert":",將會"},{"attributes":{"color":"#f06666","size":"large","bold":true},"insert":"取消"},{"attributes":{"color":"#555555","background":"white"},"insert":"您往後的"},{"attributes":{"color":"#f06666","background":"white","size":"large","bold":true},"insert":"預購資格"},{"attributes":{"color":"#555555","background":"white"},"insert":",恕不另行通知。(在商品上市前未告知取消者,視為惡意棄單者)"},{"insert":"\n\n"},{"attributes":{"bold":true},"insert":"9.住在外縣市無法到門市取貨可以預購嗎?"},{"attributes":{"header":3},"insert":"\n"},{"insert":"可以,只要收到信件用"},{"attributes":{"bold":true,"color":"#0066cc","background":"white","link":"https://line.me/ti/p/@tienly"},"insert":"官方LINE帳號"},{"insert":"告知我們您的"},{"attributes":{"size":"large","bold":true},"insert":"姓名、信箱及需寄送的商品"},{"insert":",小幫手就會提供匯款帳號及含運費的價格給您,匯款後就會幫您寄送,目前預購商品不提供貨到付款服務。\n\n"}]}

{"ops":[{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"1.如何領取註冊禮"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"填寫完註冊資料且完成驗證連結,再進入「我的帳戶」點選「優惠券清單」就可以領取註冊禮50元(消費滿500可使用)"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"2.如何領取生日禮"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"填寫完註冊資料且完成驗證連結,再進入「我的帳戶」點選「名稱—維護聯繫資料」,完成生日填寫,即可在生日當月獲得100元生日禮(消費滿1000可使用)"},{"insert":"\n\n"}]}

{"ops":[{"attributes":{"bold":true},"insert":"1.在商城下單可以店面取貨嗎?"},{"attributes":{"header":3},"insert":"\n"},{"insert":"目前無提供此服務,在商城下單後恕不接受店面取貨,請您見諒!\n\n"},{"attributes":{"bold":true},"insert":"2.商品價格還可以更便宜嗎?"},{"attributes":{"header":3},"insert":"\n"},{"insert":"本商城所刊登的價格皆為折扣後優惠價格,恕不議價,請您見諒!("},{"attributes":{"link":"https://tienly.azurewebsites.net/Home/GoodsList/%E5%90%88%E9%87%91%E8%BB%8A%20AUTOart"},"insert":"AUTOART合金車"},{"insert":"結帳可再享會員優惠價)\n\n"},{"attributes":{"bold":true},"insert":"3.我用官方LINE帳號詢問問題,會馬上回覆嗎?"},{"attributes":{"header":3},"insert":"\n"},{"insert":"在客服時間如果我們店裡有空時,都會盡速回覆你們的問題,若是店面較為忙碌,無法馬上回覆請見諒!\n\n"},{"attributes":{"background":"white","color":"#444444","bold":true},"insert":"4.商城內都是正版商品嗎?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#444444"},"insert":"是,本店商品為原廠製造的正版商品,仿冒品與水貨商品將不再我們的服務範圍內。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#444444","bold":true},"insert":"5.購買的商品有些微色差是正常的嗎?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#444444"},"insert":"本賣場照片與實際商品可能會有色差情形產生,圖片僅供參考,以實際原廠出貨商品顏色與規格為準。完成品玩具為工廠生產線手工塗裝,可能同款商品彼此間會有差異,不接受因為非一模一樣要求退換貨。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"6.萬代是日本模型大廠牌,應該不會有缺件瑕疵問題吧?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"建議您購買任何模型類商品收到貨後7天內請務必檢查是否有缺件或是瑕疵,並請保持包裝完整以利作更換。"},{"insert":"\n\n"},{"attributes":{"background":"white","color":"#555555","bold":true},"insert":"7.發票可以開立統一編號嗎?"},{"attributes":{"header":3},"insert":"\n"},{"attributes":{"background":"white","color":"#555555"},"insert":"可以,請您結帳時一併填寫統一編號即可,開立發票時會特別幫您留意。"},{"insert":"\n"}]}
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